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07-06-2015, 10:42 AM #7
- Join Date
- Jul 2015
- Posts
- 41
Sorry for those long wait times! We're doing our best to keep up with the calls. I recommend for you to call after 6 PM EST. We have the lowest call volume then.
You should not have to open up a $100 support incident since your printer was purchased within the past sixty days. For more information on our warranty please take a look here:
https://www.makerbot.com/support/new/Support
You may have been directed to open a PPI because your printer was not registered. If you continue to have issues submitting cases please give us a call at (347) 334-6800 and let us know.
To answer your final question, Newegg is not an official distributor for MakerBot products. Here is a list all MakerBot authorized resellers:
http://www.makerbot.com/resellers
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05-20-2024, 12:56 AM in Tips, Tricks and Tech Help