Quote Originally Posted by CNl00j View Post
I did call in once, but the waiting time is too long so I give up. the online support system want me to pay to open a case for this. Is Newegg.com a official redistributor of Makerbot?
Sorry for those long wait times! We're doing our best to keep up with the calls. I recommend for you to call after 6 PM EST. We have the lowest call volume then.

You should not have to open up a $100 support incident since your printer was purchased within the past sixty days. For more information on our warranty please take a look here:

https://www.makerbot.com/support/new/Support

You may have been directed to open a PPI because your printer was not registered. If you continue to have issues submitting cases please give us a call at (347) 334-6800 and let us know.

To answer your final question, Newegg is not an official distributor for MakerBot products. Here is a list all MakerBot authorized resellers:

http://www.makerbot.com/resellers