Anyone can help?--new printer connection

[CNl00j]

Just got a makerbot mini and connected to my PC. the makerbot desktop can recognize the printer. it shows like this.Untitled.jpg

[sinful]

Go to this thread: http://3dprintboard.com/showthread.p...op-Version-3-7
Download 3.6 Version of Makerbot desktop and connect to your mini, upgrade the printer with the newest firmware and then install 3.7 Software to work.

[CNl00j]

Thanks for the tip. It's also my guess. But I can't find a 3.6 driver anywhere. Thanks a lot for the link. It works like a charm.

BTW, who would do something like this to their own product? when I look at the online Makerbot support page for USB connection, it says:" make sure you have the latest firmware" How the Fxxx do I get the firmware update with no USB connection? Epic failure.

Go to this thread: http://3dprintboard.com/showthread.p...op-Version-3-7
Download 3.6 Version of Makerbot desktop and connect to your mini, upgrade the printer with the newest firmware and then install 3.7 Software to work.

[sinful]

I think this way Makerbot wants to tell that you need to have a newest firmware, instead of asking to update it on every possible media source

[MBSupport]

There is a known issue connecting to printers with older firmware on 3.7. If you suspect you have this issue you will likely need to downgrade to 3.6. Please contact support@makerbot.com with this issue and we would be happy to help!

[CNl00j]

There is a known issue connecting to printers with older firmware on 3.7. If you suspect you have this issue you will likely need to downgrade to 3.6. Please contact support@makerbot.com with this issue and we would be happy to help!

Now everything is fine. Thanks for the email though. I did call in once, but the waiting time is too long so I give up. the online support system want me to pay to open a case for this. Is Newegg.com a official redistributor of Makerbot?

[MBSupport]

I did call in once, but the waiting time is too long so I give up. the online support system want me to pay to open a case for this. Is Newegg.com a official redistributor of Makerbot?

Sorry for those long wait times! We're doing our best to keep up with the calls. I recommend for you to call after 6 PM EST. We have the lowest call volume then.

You should not have to open up a $100 support incident since your printer was purchased within the past sixty days. For more information on our warranty please take a look here:

https://www.makerbot.com/support/new/Support

You may have been directed to open a PPI because your printer was not registered. If you continue to have issues submitting cases please give us a call at (347) 334-6800 and let us know.

To answer your final question, Newegg is not an official distributor for MakerBot products. Here is a list all MakerBot authorized resellers:

http://www.makerbot.com/resellers