Results 1 to 7 of 7
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06-27-2015, 06:13 PM #1
- Join Date
- Jun 2015
- Posts
- 3
Anyone can help?--new printer connection
Just got a makerbot mini and connected to my PC. the makerbot desktop can recognize the printer. it shows like this.Untitled.jpg
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06-29-2015, 01:32 AM #2
- Join Date
- Sep 2014
- Posts
- 19
Go to this thread: http://3dprintboard.com/showthread.p...op-Version-3-7
Download 3.6 Version of Makerbot desktop and connect to your mini, upgrade the printer with the newest firmware and then install 3.7 Software to work.
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06-30-2015, 09:37 PM #3
- Join Date
- Jun 2015
- Posts
- 3
Thanks for the tip. It's also my guess. But I can't find a 3.6 driver anywhere. Thanks a lot for the link. It works like a charm.
BTW, who would do something like this to their own product? when I look at the online Makerbot support page for USB connection, it says:" make sure you have the latest firmware" How the Fxxx do I get the firmware update with no USB connection? Epic failure.
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07-01-2015, 04:26 AM #4
- Join Date
- Sep 2014
- Posts
- 19
I think this way Makerbot wants to tell that you need to have a newest firmware, instead of asking to update it on every possible media source
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07-02-2015, 04:55 PM #5
- Join Date
- Jul 2015
- Posts
- 41
There is a known issue connecting to printers with older firmware on 3.7. If you suspect you have this issue you will likely need to downgrade to 3.6. Please contact support@makerbot.com with this issue and we would be happy to help!
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07-03-2015, 08:57 AM #6
- Join Date
- Jun 2015
- Posts
- 3
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07-06-2015, 10:42 AM #7
- Join Date
- Jul 2015
- Posts
- 41
Sorry for those long wait times! We're doing our best to keep up with the calls. I recommend for you to call after 6 PM EST. We have the lowest call volume then.
You should not have to open up a $100 support incident since your printer was purchased within the past sixty days. For more information on our warranty please take a look here:
https://www.makerbot.com/support/new/Support
You may have been directed to open a PPI because your printer was not registered. If you continue to have issues submitting cases please give us a call at (347) 334-6800 and let us know.
To answer your final question, Newegg is not an official distributor for MakerBot products. Here is a list all MakerBot authorized resellers:
http://www.makerbot.com/resellers
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05-27-2024, 01:15 AM in General 3D Printing Discussion