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10-03-2014, 10:34 AM #2
Is this your first time loading the extruder on this particular printer, or have you run prints with it before?
If this is your first time, try clipping the end of the filament on an angle, leaving a bit of a point, this should help prevent the filament from snagging on anything.
If you have run prints before, I would definitely say you have a clog. Basically you have a bit of solidified filament on the inside of the thermal barrier tube that is preventing you from loading any more filament. This is an extremely common issue that the gen 5 printers have.
If you recently bought your printer, have makercare support, or it is still under its factory warranty, contact support and tell them you have a clogged smart extruder and hopefully they will send you another one.
Opening up those smart extruders and unclogging it yourself is a simple enough task, but it will void your warranty, so best to go through them first if the above applies.
Please explain to me how to...
Yesterday, 12:15 PM in 3D Printer Parts, Filament & Materials