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Thread: Solidoodle Support - Any good?
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12-28-2013, 07:55 AM #1
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- Dec 2013
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Solidoodle Support - Any good?
Does anyone know if Solidoodle's support is any good? This is a huge deciding factor for me. I don't want to wait on the phone for hours to get solutions to my problems. Has anyone experienced calling them with problems? If so, how'd it go?
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12-29-2013, 08:18 AM #2
Generally I would give them a B+. I haven't really experienced any other company, but there is hardly ever any wait if you call in, and their support techs are fairly knowledgible.
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01-05-2014, 08:26 AM #3
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- Sep 2013
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I've also heard nothing but good things about Solidoodles support team. Never actually used them myself though.
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02-22-2014, 10:58 AM #4
- Join Date
- Jan 2014
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- 35
The support is acceptable. Most of the team is skilled and helpful.
But beware is you are an international customer. Solidoodle uses the slowest shipping method I am aware of. The printer itself took 10 weeks to arrive and replacing a broken printer head took over 14 weeks. Based on this experience I cannot recommend the printer for international customers.
Ender 3v2 poor printing quality
10-28-2024, 09:08 AM in Tips, Tricks and Tech Help