Common Ben, don't play stupid.

I explained it very clearly in my first message, now you choose to ignore that.
How poor of you.

1. my print head was end of life because it was 3 years old
2. me, the customer with no knowledge of this, was asked if the print head should be repaired, without any kind of warning
3. so of course a normal customer thinks: sure, make the repair !
4. the seals blew after a few prints, seals, my dear friend, that CEL just had replaced !

Whatever you come up with, you just can't defend such an action from support.
So yes, they are fully responsible.

And Ben, since you're not a representative in Europe for CEL, please don't act like you are or you know the case.
And I ask you politely: stick to the topic.