I need HELP

[vicsrc]

Hi Victor,

Per the return policy stated here: https://www.phoenix3dprinter.com/return-policy.html you must pay for shipping both ways. To expedite your order, you agreed to become a beta backer which meant limited and incomplete documentation while it is still in progress. We are working to get more documentation up as our time allows. You contacted us in regards for a refund, but never responded so we assumed all was good and that you were moving along in your kit building process. Since you agreed to the Return Policy and Warranty when the printer was purchased, you are legally obligated to respect that policy. Since you processed a chargeback, you are responsible for returning the inventory to us in the same condition in which you received it. Currently you are holding inventory which now belongs to Wood and Plastic, LLC. and failure to return it in the same condition you received it and provide a tracking number showing that it is on it's way will result in legal action. Also, we are disputing the charge back for the shipping cost of the printer, since you agreed to the Return Policy and that clearly states that shipping is non-refundable.

[vicsrc]

I am sorry but I WAS NOT a beta customer! I was told that since I had
waited so long to get my printer that you would send me a beta machine
in good faith.
You need to check your emails as I have told you guys many times that
I am not part of your BETA program and as far as your policy goes I
believe it was not written at the time of purchase and I received no
information as to your policy at the time of purchase.AS I stated I
will return the unit in smaller assemblies when you send a shipping
label to cover the charge of shipping. you never spoke of any return
policy at thebeginning of the sale until I pressed for a refund due to
your lack of support...

[vicsrc]

Here is the Exact Statement for Beta Kits on the Kickstarter Project site: BETA KITS - Receive a kit of the printer without complete instructions. Recommended only for 3D printing gurus, hackers, etc. who are willing to put the printer together with minimal documentation (and would be willing to provide feedback on our docs).

With this, you are still bound to the return agreement which states that you cannot even return the unit this late in the game (78 days) after you received it. We are willing to allow you to return it, but you must still abide by the terms in the agreement. As such, the printer must be returned to us in the unassembled condition you received it in and a tracking number must be provided to me (cody@ez3d.org) within 72 hours of this notice (by Saturday, July 19th, 2014 15:30pm MDT) or legal action will be taken.


Thanks!

Cody B. Daig
General Partner
Ez3D

[vicsrc]

Now I wish no more arguiment on this subject.
I will ship you the printer in sub assemblies COD
I you wish to decline acceptance that is up to you

[vicsrc]

By the way I didnt go through any kickstarter program to find you.
I found you on the net under 3d printers soplease quit trying to link
me to your beta or kick starter programs I bought the printer out
right through Jake on the phone...

[vicsrc]

Hi Victor,

We are not linking you to Kickstarter. We understand how you purchased the printer, and that is not the issue at hand. The issue is that you agreed to be expedited by placing you in with the beta kits. It seems that we won't be able to come to an agreement. We will just have to pursue the avenues necessary to obtain our inventory back.

[LVNeptune]

Hi Victor,

We are not linking you to Kickstarter. We understand how you purchased the printer, and that is not the issue at hand. The issue is that you agreed to be expedited by placing you in with the beta kits. It seems that we won't be able to come to an agreement. We will just have to pursue the avenues necessary to obtain our inventory back.

I don't understand...I received my unit as part of the same group and I did not join any beta group.

[old man emu]

Yes, we fully understand your frustration, and with that understanding we are trying to help you as much as we can. The Moderators of this forum have been discussing your problem, and have taken some initial action on your behalf. That action was taken in the past 12 hours, so we haven't had a response by now, but, to be fair, they might not have had time to reply to us.

In the meantime. the Moderators are asking that anyone who has purchased one of these printers AND has completed the assembly, or has hit a wall with it, PM vicsrc for mutual help.

Old Man Emu

[Roxy]

In the meantime. the Moderators are asking that anyone who has purchased one of these printers AND has completed the assembly, or has hit a wall with it, PM vicsrc for mutual help.

Please reach out and help vicsrc, but it would also be interesting to have anybody else that is a customer of this company post some extra information in this thread:

1) Did you have problems with either the materials or documentation.

2) Did you receive sufficient support?

3) Did you complete your build? And if so, how is the printer working for you?

[vicsrc]

I dont know how to thank you for stepping in on my behalf.
I have talked to EZ3D in the beginning and informed them that I would write the instruction manual with pictures if need be and still have not received a response from them.
About 2 hours ago they sent me a email asking about concerns from last Fridays emails and I informed them that I no longer was at that point in the building process and was stuck at a point in wiring the driver card that has no pictures or schematic to go by and they have not responded to my email.
I have a small radio control airplane kit manufacturing business and wanted to try a 3D printer for the business.
I have made 3 CNC routers using Chinese driver cards and if I had a problem with a card all it took was a email and I was swamped with data and wiring diagrams.
I am most willing to share information with anyone on building this machine that needs it
THANK YOU