Creality Ender 3 extruder nozzle zeros itself off and below bed

[Roberts_Clif]

So when we try to click on Store Settings inside of Control, the printer just beeps really loud and doesn’t open any more menus or options.

Any idea now?

That beep tell me that the data was stored.

[EagleEyePrints]

That beep tell me that the data was stored.

So what does that mean exactly?

Because we've made it beep a dozen times and nothing at all seems to change and the print head still ends off of the print bed.

This has gotten so frustrating we want to just sell the printer, it's going on months now we haven't been able to fix this issue.