True Stories of Tech Support: Just How Bad is XYZ Tech Support?

[curious aardvark]

so if I've got this right - what they've actually claimed to have shipped is just the packaging, for you to send the printer back to them and then they'll 'fix it' and some point in the next millenium, send the printer back to you.

This could be a VERY long thread.
good luck :-)

[KillerTigger]

so if I've got this right - what they've actually claimed to have shipped is just the packaging, for you to send the printer back to them and then they'll 'fix it' and some point in the next millenium, send the printer back to you.

This could be a VERY long thread.
good luck :-)

Exactly _ and about $34 of the $54 in shipping charges (for the box, which is being shipped GROUND) is for shipping on the box, which, according to FedEx, weighs about 7 lbs as shipped.
Once I have this, I still have to pack and ship it back _ at my expense, of course.