Flashforge Filament super Fail

[Roxy]

Customers are the life blood of FlashForge. We are in the business of introducing 3D printing to the world and servicing our customers, not jeopardizing this relationship.

P.S. still waiting for your PM so I can have one of my sales give you a shipping quote for the hot bed and glass plate

Peter

Would it make sense to make the previous issue 'Right' and then move on to new sales?

[Peet@FFUSA]

Would it make sense to make the previous issue 'Right' and then move on to new sales?

Hi Roxy,

I totally agree with you.

When Geoff had issues with the filament, I told him to e-mail me the issue directly, and I'd forward the concerns to FlashForge China he bought the filaments from. As far as the type of reimbursement FF China offers to Geoff is out of our scope of control here in the U.S. office. We cannot decide on the reimbursement for them. That was the only time I've ever communicated with Geoff regarding this issue. Therefore, I am left in the dark regarding any further communication Geoff has with FF China.

As mentioned in my previous response, I will address the communication issue to China's management team.

Peter