True Stories of Tech Support: Just How Bad is XYZ Tech Support?

[curious aardvark]

it would be another reason to avoid the xyz machines.

I'm wondering if you could mhave fixed the machine yourself - and what the comparable cost would have been.

Sometimes it's easier to just fix it yourself than haggle with 'support' in a different country.

But I can see why you would want to get them to fix it.
:-)

[KillerTigger]

it would be another reason to avoid the xyz machines.

I'm wondering if you could mhave fixed the machine yourself - and what the comparable cost would have been.

Sometimes it's easier to just fix it yourself than haggle with 'support' in a different country.

But I can see why you would want to get them to fix it.
:-)

Yes, considering this is the third Davinci I've bought (technically, the first 1.0 was DOA and returned), I thought it safer to get a warranty repair rather than attempting to repair it myself. First time I've ever paid $500 for something that has such horrendous support _ all in all, I should have just given up and fixed it, but now I see it as personal challenge to get them to actually live up to their many, many promises.