Trying to install software - first time

[scobo]

Surely, if he's downloading from the official site, it'll be the latest version anyway ??

[Donald112]

Surely, if he's downloading from the official site, it'll be the latest version anyway ??

Hi all - thanks for the help. I was able to get in touch with customer service and they sent me the ple file. I am sure it was my firewall but it is controlled by corporate so I am not going to be able to turn it off.

I was able to calibrate and get something scanned very easily. Now I am trying to open the .stl or .obj file in 3D modeling program like Blender or 123D Design. The programs act like they open the files and show that there are objects in the model but I don't actually see anything. In blender it seems the object is just a point. Any ideas? Tricks to getting these files to open? I used medium resolution and the stl file is 36MB. I just noticed the obj file is 1KB - not good. Any ideas?

Thanks,
Donald