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  1. #1
    NewMatter Representative
    Join Date
    May 2014
    Posts
    60
    Quote Originally Posted by jamesarm97 View Post
    I cannot connect to wifi for some reason so pointers for that would be appreciated.

    Hi, we're sorry you're having some difficulty trying to connect to wi-fi. Can you please reach out to our customer support team? They'll be happy to walk you through the process. We have Live Chat available at http://support.newmatter.com or you can call us toll free at 1-866-949-8722. Thank you and we look forward to helping you out!

  2. #2
    I was logged in and pretty much had the chat going all day. It connected but now the problem was anytime I tried to send a print via the cloud it started the sending then after a minute or so would show disconnected online and would never finish the load. I go the local test file printed but really, really could use some offline slicing settings because the cloud isn't going to cut it all the time. I use Simplify3d and tried to use the start and end code from the local test gcode file and it went through the motions of loading the file, waiting for the button press, calibration then moved up and said the print was done. For some reason none of the code past calibration seemed to be executed but I verified the file looked just about like the sample except for the in-between code. It didn't even print the "purge line" which I had copied over. Slicer settings please.

    Quote Originally Posted by NewMatter View Post
    Hi, we're sorry you're having some difficulty trying to connect to wi-fi. Can you please reach out to our customer support team? They'll be happy to walk you through the process. We have Live Chat available at http://support.newmatter.com or you can call us toll free at 1-866-949-8722. Thank you and we look forward to helping you out!

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