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Thread: MakerBot Desktop Version 3.7
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07-23-2015, 01:03 PM #1
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- Jul 2015
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Maxborg did you ever figure out a fix? I am running windows 8.1 64bit and am getting the same error when I try to export the file. It crashes every time. I also get the same error if I click "add file" however if I simply drag the file into the window the error does not occur.
I will try uninstalling and reinstalling later today. If that does not work I might try installing 3.6....unless there are other ideas.
Thanks
Mike
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07-23-2015, 06:42 PM #2
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- Jul 2015
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07-24-2015, 08:51 AM #3
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- Jul 2015
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Have you tried updating your graphics drivers? Outdated graphics drivers can sometimes cause errorless app crashes and/or slicer errors for the Windows version of MakerBot Desktop. A complete re-intstall may also be a solution. Please follow my instructions below:
1) Go to Add/Remove Programs and fully uninstall MakerBot Desktop.
2) Go to Start. In the search box, type %APPDATA% and hit Enter. In the window that opens up, you'll see a folder called MakerBot. Delete that folder and all of its contents.
3) Follow the instructions in the link below to perform a disk cleanup as well:
http://www.makerbot.com/support/new/...(Windows_Only)
4) Reinstall MakerBot Desktop by dragging the .exe install file to your desktop, right clicking the icon, and then selecting "Run as Admin".
If the issue persists I'd like to open a case for you. Please DM me your printer's serial number and I'll get that process started.
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07-24-2015, 06:50 PM #4
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- Jul 2015
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Thanks for the detailed instructions, unfortunately the problem is still the same. I have determined that it crashes anytime it tries to talk to the computer itself -- either opening a file or exporting and saving a file. I have found work-arounds for both -- to open the file I can just drag the file onto the open makerware window and to export the file I have to send it directly the printer via the USB. This works but is a little bit of a hassle bc the printer is not next to my computer .... but it works! so I am happy
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07-28-2015, 11:03 AM #5
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- Jul 2015
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09-25-2015, 06:10 AM #6
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- Sep 2015
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exact thing happened to me with 3.7 update. Both windows 7 and windows 10 have this issue. Ive tried all the above steps both machines. even finding 3.6 to install again but crashes as soon as I click add file to try to do something. before update 3.6 worked on both machine so trying to open files ive done before.
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