I hate it when problems do not get answers to them. So, I figured I'd post an update so that maybe someone else with the same problem will find this with Google-fu and it will help.

Anyway, the support team was pretty quick to have me check a few things and sent out a new set of cables and the heating board - just the PCB. It arrived in two days - including the weekend. They shipped it on Friday and it was here yesterday. I put it to work all night and there were no problems - well, no problems related to the 3d printer. Board leveling, cold air, settings, and tweaks on the other hand...

Replacement of the board fixed the issue.

I took the old board off and connected it to a variable power supply set at 24v. The LED illuminated, but the board did not heat. Current measurements were minimal - probably just enough to power the LED. Since I get to keep the defect, I'm going to try to salvage it.

Thanks for the responses