Hi 3DWP,

What error codes are you getting? I had a problem with passwords too, as I forgot my original one, then discovered I had 3 (I used another email address), so I visited the 3dker website in v1.6 ( I hadn't uninstalled it, hence the first error I got trying to install v1.7) and changed the password in this, as it had the correct details in "My Devices".
I uninstalled the software, and logged in using the changed password, and other than not plugging the VGA cable into my short MiniDisplay adaptor tucked behind the screen (software couldn't see projector-forced an error), I've had no issues, other than the turntable cut off. I reset calibratesettings.ini and the meshing is better than before. I haven't tested freescan mode, as just got modify the Arca DSLR bracket to fit the scanner, and also the MeFoto tripod (mini Arca), so I can calibrate using the quick release.

Mike