Never say never, for you they may be dead but if they (eventually) build a Gen 6 that is totally amazing I'll definitely take a look at it. By the time I contacted them about my fourth Smart Extruder their support had gotten their second wind and was phenomenal. The extruder arrived the next morning, it had been pretested and has been working for over 1,100 hours. When my camera stopped working I received a new camera overnight, when that didn't fix the problem because of a pinched internal cable they sent the cable. I was told to keep the new camera.

While I have a reasonably functional Z18 there are many users who are still struggling. Have them fix the problems of the Gen 5 printers and roll those fixes out to their users, free or at cost to make amends. I'd like to see them come back with a more realistic growth projection and rebuild the trust of their installed base. I just hope they haven't buried themselves.