I ended up wiping my computer and doing a clean install of Windows 10. I will attempt to install and run the software again tomorrow. I wasn't able to scan in free mode or with the turntable. My computer has two graphics cards, and I am able to dedicate programs to the secondary card (didn't know that was a thing), so I will try that and let you know how it works out. Thank you for the info on the Radeon cards. You never know with these things.