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Thread: Wanhao Duplicator I3 3D Printer
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07-09-2015, 12:56 PM #11
From my experience with Wanhao, their direct support was poor. I went weeks w/o reply before giving up fixing my issues at my own cost. They never did actually reply fwiw. You will get the most support on their google forums. Which most contributions are largely from other customers, and a person who goes by the handle Jetguy rather than people directly working for Wanhao. While they offer a great value for the hardware you receive, the service is where I found they lacked. Still worth it imo. But to their credit, they do pay attention to those forums, and implement improvements. I have heard that their service was improving, but your experience sounds more like mine. Also to their credit, they do not delete fair criticisms on those forums.
Holes and pockmarks in print walls
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