I'll be honest with you, but the makerbot 5th gen is notorious for failing. The series itself is a total failure, I'd suggest you to get a refund and actually get a printer that work. It's a piece of garbage.

Because if you keep sticking with the makerbot 5th gen, you'll just end up losing time, money and become frustrated.

Get your money back while you can, and I think everyone that truely wants to help you will agree with what I have written.

Instead, I'd reccomend some notorious sucessfull printers, such as the Ultimaker 2, Affinia printers, Ditto Pro, of course there are tons of honorable mention I haven't added yet.