I had heard bad things about Makerbot customer service, specifically people saying they won't respond to emails. I had an issue with a Rep2 I had just purchased and thought I'd at least give MB a shot so I emailed my problem. To my surprise, within 2 hours, I had a response. The answer half way solved my problem and this forum answered the other half. So,based on my one and only email to MB, I'd have to say they answered quickly and accurately.

However, this doesn't seem to be what the majority of people would say.