Hi Boris,

My name is Danai and I work in customer support at Matter and Form. Thank you for letting us know about the experience you are having with your Matter and Form 3D Scanner, I’m sorry that it has been so challenging, but I would like to resolve all of the issues that you have addressed in this email, as well as to do everything else in our power to make this right. Please email me at support@matterandform.net at your earliest convenience.