Issue with Ender 3 V2

[Bikeracer2020]

Maybe look on Youtube, there are countless videos about bed leveling available.

I have never had a Creality printer, but I would have thought there would be something in the assembly instructions to cover the initial set up.

Sounds like perhaps you didn't tighten the bed leveling screws enough to pull the bed below the nozzle when you assembled the printer.

If that's the case, you'll need to tighten the bed leveling screws until you have clearance under the nozzle and the slacken them until you can just feel a piece of paper griped between the bed and the nozzle, just look on Youtube for a better explanation of doing this.

If you've gouged the bed plate you might be best to get a replacement, or just try to arrange any prints on an undamaged part if possible