I went to amazon and like you say the reviews are not great for customer support. I would have no problem if something mechanical went wrong but it seems a few people are having electronic issues. That's scary to me.

While I was browsing amazon I just looked at all printers with 4 or more stars and how many reviews it had. One of the top rated machines was the creality cr 10 v2 or v3. Creality seems to take a bashing on these printing sites. Why is that? I too am looking for my first printer so will be following.