Need Help choosing a 3D Printer

[Bikeracer2020]

I bought a TwoTrees Sapphire Pro, carefully assembled it, leveled the bed, loaded and extruded the supplied filament, loaded the supplied SD card with a test print file on it.
Then nothing else happened, no printing just a fan blowing, after repeatedly trying to get a print started it has never happened.

That's the total of my progress into 3D printing
The attitude from the manufacturer seems to be just sort it out yourself, but usually emails are ignored.

At the moment it is dismantled and repackaged to return for a refund, however all I have from Banggood at the moment is an offer of just £30.00 to resolve the issue despite their 30 day return and refund policy.

In my experience it seems that Chinese companies can copy anything except quality and good customer service.

Your mileage may vary.