Hello Geoof and everyone else experiencing the same problem as Geoff,

Please send me an e-mail at peterhsiao@flashforge-usa.com with a comparison shot along with your name, address and order number if you ordered from Amazon or from us directly. If you ordered from anyone other than the two above sellers, please contact them for a replacement.

I will forward these e-mail to our factory to address quality issues and provide everyone with a solution .

- Peter