Not sure if this belogs here or the filament section, apologies if im wrong.

Is anybody with the da Vinci 1.0 pro experiencing this problem?
One of this units big selling points is that it lets you use 3rd party filament. I used up most of the xyz cartridge that it came with and now have loaded 3rd party filament into the printer using the panel on the front of the printer and telling the unit I am not using an zyx cartridge, everything has been working fine for a couple of days but then the printer started giving me a low filament warning (pressing ok bypasses that) and now the xyzware software in the computer now gives me a message that says “insufficient filament for printing. Print job cancelled" Below that it is referencing cartridge 1 with an error symbol saying I need 6.49m and the cartridge only has 1.12m in it. I have tried rebooting the printer, software and the computer. I have uninstalled the filament and reinstalled. I have removed the xyz cartridge and tried without it.

Does anybody have any idea what else to try?

Thanks
Ken