Hi guys, I have received a new FF Creator pro...when i have to load the filament, i can load ok on the right extruder and prints absolutely great

However when I wanted to load the left, I got the following message "Tool 1 Failre! Temperature reads are failing. Check wiring."

Is this referring to the thermocouple at the underside? one of the wires was loose, so i put it back again but the error still persists.

i have not plugged the creator pro to my computer as i use my SD card and have not had a chance to check the firmware version. would this have any effect?

See the attachment below.

Any help appreciated in advance.

Cheers

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