My Creality ender 5 plus, still has not produced its first fully successful model (after 2 months of ownership). When I try to do a small print the z axis would not move to the correct level. So I went to auto level the bed and it would only move the bed down (would only go up a few turns when finished a command). What makes it worse is when it reaches the bottom. One of the motors stops turning when I command it to move back up.

I am at a complete lose at what to do. Any suggestions would be very helpful (as I am pulling my hair out)


Thanks in advance.