First post and first printer. Looked everywhere and I see that this is the same as a Wanhao D9. I just got it in the mail and put it together per the directions and on the first level, and all after, the print head drives straight down and into the print board.

See the video youtube video watch?v=_ddf6Kpguzs&t

I have emailed them and posted the review on their site. Nothing else wrong just that. It extrudes and Y and X axis are fine just Z drive down during return to home and auto leveling.

If they refuse to fix it then it goes back to who I bought it from and I'll buy a CR-10S or a the Anet A10.
I want to stick with this one because there are video's out there of it printing fine and it has a large printing area.

Anyways just venting a bit but looking forward to being a daily printer junky lol