All I can say is... About time. I am happy to see a store dropping the new 5th gen printers. janeg of 1 post, if what you say is in fact true you appear to be in the minority, as countless people that I know are having issues with their printers, "smart" extruder after "smart" extruder later, and still air prints. MB's ludicrous $100 per support issue policy and spin doctoring their extruders problems as "natural wear" is a joke. I hope more stores follow suit and maybe just maybe it will send a message that MB's consumers haven't been able to send and we can get back to the great company that sold great machines that Makerbot used to be.