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02-27-2015, 11:03 AM #1
Well, I didn't get an email but I did get a PM here from Tim Kay. He was very apologetic as to the errors in the cart and owned up to the errors. Here was part of his response:
The actual postal charge for a tracked service to your postal address based on the weight and size of your item came to £17.85 (this was without the copperfill-see below), which by my calculations would mean that you are due a refund of $28.14, which we will round up to $35 during to currency exchange and money lost due to paypal fees.
So I personally apologize if this incident has tarnished your experience with GlobalFSD, but I hope that our honesty and openness will restore some of the faith in what we believe is an exciting offering, not just for us as keen 3d printing enthusiasts, but for the 3D printing community worldwide.
So, now I just wait for them to arrive from across the pond
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04-26-2015, 11:40 AM #2
- Join Date
- Apr 2015
- Posts
- 1
Hello everyone!
Here is something new for filaments and more for 3D bioprinting!
We are 2, straight out of college, guys fascinated by 3D bioprinting and have developed a bioink that can be used with all the 3D bioprinters out there. If you guys could tell us your impression on our new website and webshop www.cellink.eu (Shoppink) we would truly appreciate it!
With love,
Erik Gatenholm
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05-05-2015, 06:35 AM #3
- Join Date
- May 2015
- Posts
- 1
Hi
I thought I pop a quick post here to echo what Wolfie has said that GlobalFSD have exemplary customer service and will issue refunds and help quickly (occasionally with a reminder when email goes astray). Delivery to the UK has always been prompt and always arrives quickly.
Like others I have always found international mail a whole other problem, things always seem to get delayed in customs and track in weird ways. The key thing in this situation is the customer service of the organisation you are dealing with - I don't think you'll see better.
Chris
PS. Just to confirm I am a satisfied customer, and not connected with the company
Please explain to me how to...
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