Well, I am trying to give them the benefit of the doubt. I posted a contact email form on their site. Didn't take long but at least I got a notice from paypal that the partial refund had happened. So, there is movement. Still no confirmation number which is specifically why I selected that particular shipping method. Coming from overseas, I wanted to be able to find out where/when it would arrive. Boy, the waiting is maddening. Its like I am 8yr old again and its the week before Christmas but you don't quite know when Christmas is going to happen