Hi, JCrump. I’m so sorry you’re running into some issues. This is not the usual set up experience a MOD-t user should be having. Our customer support staff will be happy to help during our business hours: 9AM-6PM Pacific Time, Monday through Friday. Please contact them via email, phone or live chat, all of which is available at http://support.newmatter.com. We apologize for the frustrating experience and hope that we can help you resolve it when you’re ready.