First, because you got your printer second hand, do a factory reset - who knows what's in your settings.

https://www.youtube.com/watch?v=M4JFJ9SL-So
Second, watch the linked video. Don't obsess over how much drag on the paper is right, the important thing is that it feels the same at all four corners.

Third, the Creality plastic bed gives up the ghost pretty quick. You should use hairspray (Aqua-Net, unscented) to assure adhesion. This is by far better than glue stick or any of the common alternatives. Expensive specialty alternatives like Magi-Goo might work great as well, but Aqua-Net works perfectly, so why bother?

All that done, I think you'll have a much better time of things. The 'v2 Neo is a solid printer.

GsT