Hi Geoff,

I replied the very next day after I received the first e-mail from you in this thread as I thought you'd see there since you were active. I wanted everyone on the forum to know that I was actively assisting customers. My apologies for not sending a duplicate response via e-mail.

I take everything that you've said (and suggestions from any other customers) very seriously and will talk to my team here about changes we can make. I hope that you will see the improvements we make in the near future and give FlashForge another chance to earn your business.

Peter