Error when starting up Two Trees Sapphire Plus for the first time

[rongee]

And the adventure continues. Just following up here to keep the story going, I guess...

TwoTrees said that they were going to send replacement parts on December 20. So I waited and waited and waited, figuring it would take awhile to send the parts. About a week ago, I started following up to see what was going on. I was told that support would check with customer service to get a status. The next thing I hear, today, is that they need my phone number because "detailed information is needed for reissue". Now this is after sending them descriptions and pictures of what was going on. And sending them the original invoice information. So, basically, it sounds like, after a month, they haven't done anything. Pretty disappointing.

[rongee]

Once again, another update. Shortly after my last note, I discovered that I needed to have some "minor" surgery that has kept me on the sidelines for a few weeks. Still can't do any heavy lifting, which makes wrestling with the printer something that's on hold for a little bit yet.

Well, TwoTrees finally decided to send me replacement parts, and 2 months after they first said they would send something I finally got a little package in the mail. Turns out they sent me just the thyristor, and I suppose I'm supposed to do the surgery to put it into the extruder. That's fine and all, but given that this was a brand new unit that didn't work out of the box, you'd think that they would have made it a bit easier. I've had the unit for almost 4 months now, and still can't print anything. So, here's my general assessment so far.

The unit itself seems very solid and sturdy. I overall like the build.
Assembly instructions are kind of sketchy.
Operating instructions are non-existent. No explanations of all the parameters available, etc., or even, "here's how to print your first item".
Tech support guys are very helpful, although you do need to be very clear because of the language barrier. We ended up sending pictures back and forth.
Customer support seems reluctant to help. It took 2 months to get parts, and they sent the bare minimum. This for a brand new unit that isn't working.

And the adventure continues. I think that me and my voltmeter can get this thing working eventually. Of course, we might be doing 4-dimensional printing by then. :-)