Older Creater Pro but wont feed in new filiment

[RURC]

I have done more checking. I cannot even get the original red filament to feed. I did also check the filament size and they are both 1.70mm.

When I first attempted to feed in the new filament I did what I do with my other printers and cut the filament at the motor and then just follow it into the unit. I have never had this fail on me before. I then went through the procedure as outlined in the manual. I am still at nothing.

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