Mankati 3d printers coming to the USA

[Mjolinor]

You are correct in your view that you should have had a complete, fully functional 3d printer delivered to you but expecting the sort of service that you would get from a European company is wrong. This item is much more expensive if you go through a local dealer and the reason for that is that he has to legally obey the consumer laws in Europe.

Having read the whole thread I think that you should just fix the printer and use it. It will be a good printer and you will soon forget the hastle and bad feeling that you are currently feeling. For sure you have learned a harsh lesson and it would have been a happy solution for you if they had accepted returns and taken the printer back but that is extremely hard for them and they did their best to furnish you with the fixes. I think that as it is (as far as I can tell) just a small company they should have offered you a part refund and helped with the fixing if you were having problems, perhaps even contacting one of the bigger buyers in Germany and asking their help.

I see nothing in their handling of this that has made me change my first opinions that prevented me buying one in the first place. They do not have the experience, staff, knowledge or whatever it is to deal with consumers in our part of the world.

I have just been through a very similar thing with a Chinese company, admittedly not for this amount of money but there are a lot of similarities in that it is not unreasonable to expect that any company selling product actually at least test it before sending it out, particularly when they splatter their adverts with things like " 100% tested".

http://www.geeetech.com/forum/viewtopic.php?f=9&t=15852

That is my similar thread. The company kept spouting about 100% tested and fully working when shipped and "the courier is to blame". I did all the tests they asked and reported the results, I think that would have gone on forever if I had not opened a case on ebay. Once a case was opened they sent another one. It had the same fault and the fault was a set of faulty PCBs. No way were these 100% tested, if they had been then they would have seen that they didn't work at all. Once they sent me the second one then I emailed them the fix pointing out the missing track on the PCB (or lack of it) and explaining to them how to get round the problem without a new batch of PCBs. For me a happy solution, I got a free board and in truth I actually enjoyed learning about the board so thoroughly.

Sadly for you I do not think that such a solution is possible now, it has gone too far. I would try asking them to refund $XXX so that you can pay a repair man to sort out the printer for you and you will forget the bad feeling and move on. I reckon that around $200-$300 would be a reasonable refund to ask.

[tagyro]

You are correct in your view that you should have had a complete, fully functional 3d printer delivered to you but expecting the sort of service that you would get from a European company is wrong. This item is much more expensive if you go through a local dealer and the reason for that is that he has to legally obey the consumer laws in Europe.

I just bought a Ultimaker 2 (yes, it's a bit smaller and with only one print head) and in the end I payed more or less the same (for the mankati I had to pay another 200 euros import tax).
And there's really no comparison between the ultimaker 2 and the mankati

Having read the whole thread I think that you should just fix the printer and use it. It will be a good printer and you will soon forget the hastle and bad feeling that you are currently feeling. For sure you have learned a harsh lesson and it would have been a happy solution for you if they had accepted returns and taken the printer back but that is extremely hard for them and they did their best to furnish you with the fixes. I think that as it is (as far as I can tell) just a small company they should have offered you a part refund and helped with the fixing if you were having problems, perhaps even contacting one of the bigger buyers in Germany and asking their help.

I will donate the printer to a school, I'm sure they'll be more than happy and I will get rid of it.

I see nothing in their handling of this that has made me change my first opinions that prevented me buying one in the first place. They do not have the experience, staff, knowledge or whatever it is to deal with consumers in our part of the world.

I couldn't have said it better myself.

I have just been through a very similar thing with a Chinese company, admittedly not for this amount of money but there are a lot of similarities in that it is not unreasonable to expect that any company selling product actually at least test it before sending it out, particularly when they splatter their adverts with things like " 100% tested".

http://www.geeetech.com/forum/viewtopic.php?f=9&t=15852

That is my similar thread. The company kept spouting about 100% tested and fully working when shipped and "the courier is to blame". I did all the tests they asked and reported the results, I think that would have gone on forever if I had not opened a case on ebay. Once a case was opened they sent another one. It had the same fault and the fault was a set of faulty PCBs. No way were these 100% tested, if they had been then they would have seen that they didn't work at all. Once they sent me the second one then I emailed them the fix pointing out the missing track on the PCB (or lack of it) and explaining to them how to get round the problem without a new batch of PCBs. For me a happy solution, I got a free board and in truth I actually enjoyed learning about the board so thoroughly.

Unfortunately it seems that some Chinese companies have really bad QA or are cutting corners for profit, though I don't want to generalise this. I think I've just been unlucky and next time I'll be more cautious.

Sadly for you I do not think that such a solution is possible now, it has gone too far. I would try asking them to refund $XXX so that you can pay a repair man to sort out the printer for you and you will forget the bad feeling and move on. I reckon that around $200-$300 would be a reasonable refund to ask.

I prefer not to deal with mankati anymore.
I'm waiting for the result of the complain I made with AliBaba and that will be the end of it.
I spoke with a lawyer friend and I don't have any legal base to pursue this (the company is from China, I've made the purchase from Germany)

In hindsight I probably could have handled this better but I was really pissed at mankati. Not so much about the money, although $2000 is a considerable sum, but more at their attitude towards me.
I realise now that I have part of the blame (I should have returned the printer from day one) but what's done is done and I can't fix this now.
I was a bit hot-headed (no pun intended) and I've lost $2000 but I hope that I, and others, have learned a lesson.