Another dead forum
thankfully I did not buy my MakerBot printers! I was given them both.

Tried posting on other 3-d forums about MakerBot, no replies....My fault, though, does not seem to have been much activity on it ever since and the most was about 2014. Also near Zero response from their own Support people.
$2500 worth of kit here, and seems no chance of help with it. Two expensive black turds with no community and no manufacturer support, now I see why I was given them! Glad I never shelled out money on them !