Hi Victor,

Per the return policy stated here: https://www.phoenix3dprinter.com/return-policy.html you must pay for shipping both ways. To expedite your order, you agreed to become a beta backer which meant limited and incomplete documentation while it is still in progress. We are working to get more documentation up as our time allows. You contacted us in regards for a refund, but never responded so we assumed all was good and that you were moving along in your kit building process. Since you agreed to the Return Policy and Warranty when the printer was purchased, you are legally obligated to respect that policy. Since you processed a chargeback, you are responsible for returning the inventory to us in the same condition in which you received it. Currently you are holding inventory which now belongs to Wood and Plastic, LLC. and failure to return it in the same condition you received it and provide a tracking number showing that it is on it's way will result in legal action. Also, we are disputing the charge back for the shipping cost of the printer, since you agreed to the Return Policy and that clearly states that shipping is non-refundable.