QIDI Tech 1 and a 3D Print newbie

[Rathcoole]

Also a newbie with a QIDI TECH. Really like the machine and excited to see what it can do. Managed to print the test cube from the file the company sent me but every time i try and print something else, the extruder temperature drops. I load the filament, the temperature is fine, then i click print and it just drops and drops until it's not hot enough to melt the PLA. All the settings on the software say the right extruder is selected and is at 220 degrees. ( i initially thought i had wrongly selected left but that was not the case) Any thoughts?

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