Trying to install software - first time

[scobo]

You're right, options are thin on the ground so it's hard to see where you could have gone wrong.

[Donald112]

I have tried four different scans and only one saved correctly. The other times the stl file would save but could not be opened in any software I have tried and the obj file came out as only 1KB. The time I got it to work the stl file would open in 123D and in Cura and the obj file as ~14MB. However when I opened the obj file it was only about 1/2 the model. In any case I can't get the scans to save consistently. I am working with einscan support to see if they have any ideas what could be going on. I assume no one else has had this problem...