In advance of knowing why this is happening, you have my apologies.
This is not acceptable, and Im sorry.
Im glad you have at least been able to reach me here!
I wonder what is behind this problem..... which emails have you been trying to reach us at?
I want to find the problem and make sure that there are not others experiencing the same thing!

Since you have already been through some grief trying to get only what is reasonable, I will not pass you on to any one else.
I will deal with your request my self. I have sent you a PM here on 3d print board.

If there is anyone else that Is having troubles like this, be sure to let me know any way you can... weather its an old email account not being checked, or a spam-filter, or an employee here at peachy that is not doing their job.. I want to know about the problem and fix it asap.