MakerBot has heard the complaints of frustrated customers and has revamped their support website, making it more comprehensive and easy to navigate. Customers are taken through the site step by step, answering simple questions to diagnose their issues. The best part is, all questions are logged to the customer's account, so if a phone call does need to be made, the technician on the other end of the line already has the information - no more spending hours explaining the same thing over and over again! Read more at 3DPrint.com: http://3dprint.com/114975/makerbot-support-center/