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Thread: Z-axis gap
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11-23-2015, 12:26 PM #1
- Join Date
- May 2014
- Posts
- 60
Seems like your Zaxis is homing higher than it should be. Please contact us at hello@newmatter.com so we can help you get it homing correctly. Thank you!
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11-23-2015, 05:52 PM #2
- Join Date
- Sep 2015
- Posts
- 4
I sent two messages last week to contact@newmatter -- a previously-responsive New Matter address -- which I've now forwarded to hello@newmatter including a link to this thread. I find it unclear how to reconcile contact@newmatter, hello@newmatter, the (relatively) fast response time to this third-party forum thread with a recommendation to contact support, and this notice stating delays in customer support.
This forum was my recourse on this issue due to the lack of a response as well as the customer support delay notice; advising me to head back to customer support seems contradictory, but I'm happy to follow through. If the contact@newmatter address isn't actively monitored, an auto-responder would seem appropriate given the expectation of delayed responses.
Please explain to me how to...
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