I sent two messages last week to contact@newmatter -- a previously-responsive New Matter address -- which I've now forwarded to hello@newmatter including a link to this thread. I find it unclear how to reconcile contact@newmatter, hello@newmatter, the (relatively) fast response time to this third-party forum thread with a recommendation to contact support, and this notice stating delays in customer support.

This forum was my recourse on this issue due to the lack of a response as well as the customer support delay notice; advising me to head back to customer support seems contradictory, but I'm happy to follow through. If the contact@newmatter address isn't actively monitored, an auto-responder would seem appropriate given the expectation of delayed responses.