Compatible filaments?

[hsus]

I just got some LayBrick filament but can't get it to feed, it grabs the filament and drags it down but nothing out of the nozzle, shouldn't be a temperature issue, seeing as one can print lay brick at lower tempts than the new matter standard PLA 200 c.
Has anyone else encountered this? Any solution? (will contact new matter support live chat when available)

Edit:
So trying to get the filament out it broke off... So going to follow these instructions http://support.newmatter.com/custome...nload-filament
and then try to see if this http://support.newmatter.com/custome...g-installation can help load the filament...