I'm up and running again! I successfully printed a great print and this is all behind me.

I have to say that the support from Fusion3 is great. They even responded to me on a Saturday. They provided me with several pictures of the assemblies I needed to work on which gives me a better understanding of the mechanics and what screws hold what together, etc.

When I get a chance I'll post an easy way to clear a jam in the printhead without removing the printheads from the machine and having to recalibrate and align everything.