Any Problem Contact Me

[propologist]

Hi Alfred,
I just started up the scanning software and started a scan, it went through the first scan on the turn table and then it crashes. I restarted the computer and started it again and it crashed. Up until now I have been scanning with out any real problems. I am using the last release of the software on win 8. I have not added any new programs as I was going to use this machine for only scanning.

[Alfred_technical_support]

Could you tell me more details?
About when?
Exactly when you click the scan button or during scanning, or in the process of mesh?
It is alway the same step? not random?

[propologist]

I start the program. once it is on the camera shows the item on the scanner screen. I then press the scan button , It goes through the first scan of lights then it freezes and then it says that the program has stopped working after about 10 min. or in some cases it will just quit by it's self.